What we shipped at Routiq.https://changelog.routiq.ai/en-ushttps://changelog.routiq.ai/changelog/2026-05-26-voice-agent-hardening/https://changelog.routiq.ai/changelog/2026-05-26-voice-agent-hardening/Two weeks of focused work on the voice agent — booking determinism, slot confirmation, pricing grounding, callback handoff, complaint routing, reschedule edge cases, and a long tail of small fixes from real call audits. The voice agent now matches the SMS agent for production-readiness.Tue, 26 May 2026 00:00:00 GMTimprovementhttps://changelog.routiq.ai/changelog/2026-05-24-live-call-observability/https://changelog.routiq.ai/changelog/2026-05-24-live-call-observability/The calls page now shows what Robyn is doing in the middle of an active call — the state path she's walking, the patient she's matched to, timing gaps between turns, and provider failures when something goes sideways. The reception desk's missing window.Sun, 24 May 2026 00:00:00 GMTfeaturehttps://changelog.routiq.ai/changelog/2026-05-22-robyn-settings/https://changelog.routiq.ai/changelog/2026-05-22-robyn-settings/A new settings surface where clinic owners shape how Robyn answers. Knowledge readiness cards show what's wired up and what's missing. Confirmation, location, voice greeting, booking instructions — all editable without a support ticket.Fri, 22 May 2026 00:00:00 GMTfeaturehttps://changelog.routiq.ai/changelog/2026-05-20-reengagement-review-queue/https://changelog.routiq.ai/changelog/2026-05-20-reengagement-review-queue/A new review queue puts a human in the loop between Routiq drafting reactivation messages and any of them going out — bulk draft, edit, approve. The right amount of trust for the most sensitive thing the bot does.Wed, 20 May 2026 00:00:00 GMTfeaturehttps://changelog.routiq.ai/changelog/2026-05-15-eval-harness/https://changelog.routiq.ai/changelog/2026-05-15-eval-harness/An AI plays the patient, runs through 17 awkward SMS conversations on the real production pipeline, and another AI grades how Routiq's bot handled each one. The bar a code change has to clear before it touches a real clinic just got a lot higher.Fri, 15 May 2026 00:00:00 GMTfeaturehttps://changelog.routiq.ai/changelog/2026-05-15-hello/https://changelog.routiq.ai/changelog/2026-05-15-hello/A public home for what we shipped and what we’re building next.Fri, 15 May 2026 00:00:00 GMTannouncementhttps://changelog.routiq.ai/changelog/2026-05-14-multi-location/https://changelog.routiq.ai/changelog/2026-05-14-multi-location/Routiq now handles practices with practitioners across multiple physical sites, including travel buffers between locations.Thu, 14 May 2026 00:00:00 GMTfeaturehttps://changelog.routiq.ai/changelog/2026-05-13-voice-judgement/https://changelog.routiq.ai/changelog/2026-05-13-voice-judgement/Refined the rules the voice AI uses to decide between booking, cancelling, rescheduling, and escalating.Wed, 13 May 2026 00:00:00 GMTimprovementhttps://changelog.routiq.ai/changelog/2026-05-13-voice-practitioner-verification/https://changelog.routiq.ai/changelog/2026-05-13-voice-practitioner-verification/The voice AI now verifies practitioner identity against your live PMS data before confirming a booking.Wed, 13 May 2026 00:00:00 GMTfixhttps://changelog.routiq.ai/changelog/2026-05-11-pracsuite-sync/https://changelog.routiq.ai/changelog/2026-05-11-pracsuite-sync/Large practices with tens of thousands of historical appointments now sync incrementally — partial progress survives restarts.Mon, 11 May 2026 00:00:00 GMTimprovementhttps://changelog.routiq.ai/changelog/2026-05-11-voice-barge-in/https://changelog.routiq.ai/changelog/2026-05-11-voice-barge-in/When patients interrupt the AI mid-sentence, it no longer repeats itself awkwardly.Mon, 11 May 2026 00:00:00 GMTfixhttps://changelog.routiq.ai/changelog/2026-05-04-reengagement-templates/https://changelog.routiq.ai/changelog/2026-05-04-reengagement-templates/Adjust the tone and cadence of how Routiq reaches lapsed patients to match your practice voice.Mon, 04 May 2026 00:00:00 GMTfeaturehttps://changelog.routiq.ai/changelog/2026-04-30-langfuse-tracing/https://changelog.routiq.ai/changelog/2026-04-30-langfuse-tracing/Every step the AI takes — every tool call, every reasoning step — is now captured for review and replay.Thu, 30 Apr 2026 00:00:00 GMTimprovementhttps://changelog.routiq.ai/changelog/2026-04-28-image-messages/https://changelog.routiq.ai/changelog/2026-04-28-image-messages/When a patient sends a photo without text, the AI now processes it instead of bailing.Tue, 28 Apr 2026 00:00:00 GMTfixhttps://changelog.routiq.ai/changelog/2026-04-22-converted-marker/https://changelog.routiq.ai/changelog/2026-04-22-converted-marker/After a booking confirms, a follow-up “thanks!” from the patient no longer kicks them back into the booking flow.Wed, 22 Apr 2026 00:00:00 GMTfix