Routiq ChangelogWhat we shipped at Routiq.https://changelog.routiq.ai/en-usHello — welcome to the Routiq changeloghttps://changelog.routiq.ai/changelog/2026-05-15-hello/https://changelog.routiq.ai/changelog/2026-05-15-hello/A public home for what we shipped and what we’re building next.Fri, 15 May 2026 00:00:00 GMTannouncementWe built an AI that stress-tests our AIhttps://changelog.routiq.ai/changelog/2026-05-15-eval-harness/https://changelog.routiq.ai/changelog/2026-05-15-eval-harness/An AI plays the patient, runs through 17 awkward SMS conversations on the real production pipeline, and another AI grades how Routiq's bot handled each one. The bar a code change has to clear before it touches a real clinic just got a lot higher.Fri, 15 May 2026 00:00:00 GMTfeatureMulti-location practice supporthttps://changelog.routiq.ai/changelog/2026-05-14-multi-location/https://changelog.routiq.ai/changelog/2026-05-14-multi-location/Routiq now handles practices with practitioners across multiple physical sites, including travel buffers between locations.Thu, 14 May 2026 00:00:00 GMTfeatureBetter judgement on ambiguous voice callshttps://changelog.routiq.ai/changelog/2026-05-13-voice-judgement/https://changelog.routiq.ai/changelog/2026-05-13-voice-judgement/Refined the rules the voice AI uses to decide between booking, cancelling, rescheduling, and escalating.Wed, 13 May 2026 00:00:00 GMTimprovementVoice bookings always go to the right practitionerhttps://changelog.routiq.ai/changelog/2026-05-13-voice-practitioner-verification/https://changelog.routiq.ai/changelog/2026-05-13-voice-practitioner-verification/The voice AI now verifies practitioner identity against your live PMS data before confirming a booking.Wed, 13 May 2026 00:00:00 GMTfixFaster, resumable PracSuite appointment synchttps://changelog.routiq.ai/changelog/2026-05-11-pracsuite-sync/https://changelog.routiq.ai/changelog/2026-05-11-pracsuite-sync/Large practices with tens of thousands of historical appointments now sync incrementally — partial progress survives restarts.Mon, 11 May 2026 00:00:00 GMTimprovementVoice AI handles interruptions gracefullyhttps://changelog.routiq.ai/changelog/2026-05-11-voice-barge-in/https://changelog.routiq.ai/changelog/2026-05-11-voice-barge-in/When patients interrupt the AI mid-sentence, it no longer repeats itself awkwardly.Mon, 11 May 2026 00:00:00 GMTfixTunable re-engagement message templateshttps://changelog.routiq.ai/changelog/2026-05-04-reengagement-templates/https://changelog.routiq.ai/changelog/2026-05-04-reengagement-templates/Adjust the tone and cadence of how Routiq reaches lapsed patients to match your practice voice.Mon, 04 May 2026 00:00:00 GMTfeatureFull traceability on every AI decisionhttps://changelog.routiq.ai/changelog/2026-04-30-langfuse-tracing/https://changelog.routiq.ai/changelog/2026-04-30-langfuse-tracing/Every step the AI takes — every tool call, every reasoning step — is now captured for review and replay.Thu, 30 Apr 2026 00:00:00 GMTimprovementImage-only messages handled cleanlyhttps://changelog.routiq.ai/changelog/2026-04-28-image-messages/https://changelog.routiq.ai/changelog/2026-04-28-image-messages/When a patient sends a photo without text, the AI now processes it instead of bailing.Tue, 28 Apr 2026 00:00:00 GMTfixNo more accidental re-entry into the booking flowhttps://changelog.routiq.ai/changelog/2026-04-22-converted-marker/https://changelog.routiq.ai/changelog/2026-04-22-converted-marker/After a booking confirms, a follow-up “thanks!” from the patient no longer kicks them back into the booking flow.Wed, 22 Apr 2026 00:00:00 GMTfix