routiq.
All changes
· Fix

No more accidental re-entry into the booking flow

After a booking confirms, a follow-up “thanks!” from the patient no longer kicks them back into the booking flow.

Patients are polite — many say “thanks!” right after their AI-handled booking confirms. A bug let those messages occasionally re-enter the booking-intent classifier, which would then ask the patient if they wanted to book again.

Fixed by marking the conversation as converted the moment the booking succeeds. Post-booking pleasantries now get a friendly “you’re welcome — see you then” instead of a confused re-prompt.