· Announcement
Hello — welcome to the Routiq changelog
A public home for what we shipped and what we’re building next.
Read more/ Changelog
What we’ve shipped.
Updates from the team building Routiq — the intelligence layer for clinics that takes patient retention from accidental to predictable.
Latest
11 entries-
- · Feature
We built an AI that stress-tests our AI
An AI plays the patient, runs through 17 awkward SMS conversations on the real production pipeline, and another AI grades how Routiq's bot handled each one. The bar a code change has to clear before it touches a real clinic just got a lot higher.
Read more - · Feature
Multi-location practice support
Routiq now handles practices with practitioners across multiple physical sites, including travel buffers between locations.
Read more - · Improvement
Better judgement on ambiguous voice calls
Refined the rules the voice AI uses to decide between booking, cancelling, rescheduling, and escalating.
Read more - · Fix
Voice bookings always go to the right practitioner
The voice AI now verifies practitioner identity against your live PMS data before confirming a booking.
Read more - · Improvement
Faster, resumable PracSuite appointment sync
Large practices with tens of thousands of historical appointments now sync incrementally — partial progress survives restarts.
Read more - · Fix
Voice AI handles interruptions gracefully
When patients interrupt the AI mid-sentence, it no longer repeats itself awkwardly.
Read more - · Feature
Tunable re-engagement message templates
Adjust the tone and cadence of how Routiq reaches lapsed patients to match your practice voice.
Read more - · Improvement
Full traceability on every AI decision
Every step the AI takes — every tool call, every reasoning step — is now captured for review and replay.
Read more - · Fix
Image-only messages handled cleanly
When a patient sends a photo without text, the AI now processes it instead of bailing.
Read more - · Fix
No more accidental re-entry into the booking flow
After a booking confirms, a follow-up “thanks!” from the patient no longer kicks them back into the booking flow.
Read more