/ Changelog
Updates from the team building Routiq — the AI reception assistant for clinics that takes patient retention from accidental to predictable.
Entries shipped
15
Latest
May 26
Last 30 days
14
Category
Improvement
/ Latest release
01 / 15Two weeks of focused work on the voice agent — booking determinism, slot confirmation, pricing grounding, callback handoff, complaint routing, reschedule edge cases, and a long tail of small fixes from real call audits. The voice agent now matches the SMS agent for production-readiness.
Read the full releaseThe calls page now shows what Robyn is doing in the middle of an active call — the state path she's walking, the patient she's matched to, timing gaps between turns, and provider failures when something goes sideways. The reception desk's missing window.
Read the full releaseA new settings surface where clinic owners shape how Robyn answers. Knowledge readiness cards show what's wired up and what's missing. Confirmation, location, voice greeting, booking instructions — all editable without a support ticket.
Read the full releaseA new review queue puts a human in the loop between Routiq drafting reactivation messages and any of them going out — bulk draft, edit, approve. The right amount of trust for the most sensitive thing the bot does.
Read the full releaseAn AI plays the patient, runs through 17 awkward SMS conversations on the real production pipeline, and another AI grades how Routiq's bot handled each one. The bar a code change has to clear before it touches a real clinic just got a lot higher.
Read the full releaseA public home for what we shipped and what we’re building next.
Read the full releaseRoutiq now handles practices with practitioners across multiple physical sites, including travel buffers between locations.
Read the full releaseRefined the rules the voice AI uses to decide between booking, cancelling, rescheduling, and escalating.
Read the full releaseThe voice AI now verifies practitioner identity against your live PMS data before confirming a booking.
Read the full releaseLarge practices with tens of thousands of historical appointments now sync incrementally — partial progress survives restarts.
Read the full releaseWhen patients interrupt the AI mid-sentence, it no longer repeats itself awkwardly.
Read the full releaseAdjust the tone and cadence of how Routiq reaches lapsed patients to match your practice voice.
Read the full releaseEvery step the AI takes — every tool call, every reasoning step — is now captured for review and replay.
Read the full releaseWhen a patient sends a photo without text, the AI now processes it instead of bailing.
Read the full releaseAfter a booking confirms, a follow-up “thanks!” from the patient no longer kicks them back into the booking flow.
Read the full release