routiq.

/ Roadmap

What we’re building, in order.

Organised by where it sits in the queue. We update this as plans evolve — dates are intentionally absent because deadlines on a public roadmap age badly.

In progress
03
On deck
03
Shipped
01

Phase 01 / In progress

Now.

What we’re actively building. The team has these open right now.

  1. 01

    Payments Portal

    End-to-end payments for clinics — deposits at booking, invoices after the appointment, automated confirmation and reminders in the same messaging channel the patient is already in.

  2. 02

    Multi-PMS feature parity

    Every Routiq feature, every clinic — whether they're on Cliniko, PracSuite, or Nookal. One product, three rails underneath.

  3. 03

    Intelligent automated waitlist

    When a slot opens, Routiq automatically offers it to the right waitlisted patients via their preferred channel — and books the first to confirm. No manual chasing.

NOW.

Phase 02 / On deck

Next.

Designed, scoped, starting soon — unless something more urgent jumps the queue.

  1. 01

    Voice agent for outbound calls

    Routiq calls patients on the clinic's behalf — confirmations, recall checks, lapsed-patient outreach — in the same voice as your front desk.

  2. 02

    Clinic owner dashboard with operational insights

    A daily-driver view of what's actually happening in your practice — bookings, no-shows, revenue, outstanding invoices, AI activity.

  3. 03

    Voice agent on OpenAI's GPT-Realtime-2

    Upgrading our voice agent to OpenAI's newest realtime voice model — GPT-5-class reasoning, parallel tool calls, smoother interruption handling, and a 128k-token conversation memory.

NEXT.

Phase 04 / Done

Shipped.

Live in production. Listed so the throughline of how Routiq evolved stays visible.

  1. 01

    AI Quality Evaluation Harness

    Every code change runs against a battery of real-conversation scenarios before reaching a clinic. Regressions are caught by tests, not by clinic owners.

SHIPPED.